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Office Manager (Client Service Leader) I

We look at our client’s lives through tax and find ways to help!

H&R Block is the world’s largest tax services provider and the leader in the tax preparation industry.  Each year, H&R Block employs thousands of seasonal and part-time associates in our tax offices nationwide.

It is easy to see why so many associates return to H&R Block each year. Some return to earn extra income and others return to grow their career with H&R Block. They are building a future filled with success and doing so at H&R Block, the industry leader.

Job Description

An Office Manager I manages the day-to-day office operations, management and performance of an H&R Block tax office.  The Office Manager I serves as the front-line manager responsible for office growth, leadership and development. An Office Manager I is generally responsible for all aspects of a smaller tax office operation.

The Office Manager I is responsible for:

  • Ensuring outstanding client service 

  • Setting office goals and driving performance to exceed goals

  • All office operations, local marketing, and staffing 

  • Supervising, training, and coaching of all tax office associates

  • Implementing company policies  and ensuring compliance

  • Serving as a role model for associates on business development

  • Being a knowledgeable resource on tax products and topics

  • Preparing accurate and complete tax returns for clients, as needed

  • Other duties as assigned

Minimum Qualifications


High school diploma or equivalent, and meeting all continuing education requirements of the position.

Skills and Experience:

  • Ability to demonstrate strong leadership skills.

  • Strong verbal and written communication  skills, and the ability to effectively communicate in person.

  • Strong customer service skills to ensure an outstanding end-to-end client experience. 

  • Good decision-making skills and the ability to function well under stress while working in a fast-paced environment.

  • Strong administrative and organizational skills to plan,  manage, and execute day-to-day office operations.

  • Demonstrated aptitude for business plan execution and desire to grow the business.

  • Must possess or demonstrate supervisory skills sufficient to guide associates, as well as demonstrate core leadership behaviors to grow and develop associates. 

  • Successful completion of the H&R Block Income Tax Course1 or Tax Knowledge Assessment, and having passed the examination with a grade of 80% or better.

Ready to apply today? 

Take the next step and apply to become an H&R Block Office Manager today at http://www.hrblock.com/career/tax_office.html.

1 Enrollment in, or completion of the H&R Block Income Tax Course is neither an offer nor a guarantee of employment. Enrollment restrictions apply. Book or other fees may also apply. This course is not intended for, nor open to any persons who are either currently employed by or seeking employment with any professional tax preparation company or organization other than H&R Block. During the course, should H&R Block learn of any student's employment or intended employment with a competing professional tax preparation company or service, H&R Block reserves the right to immediately cancel the student's enrollment. In the event of such cancellation, the student will not be entitled to a refund of any fees paid. Valid at participating locations only. Void where prohibited. H&R Block is an equal opportunity employer.

H&R Block is authorized for operation as a postsecondary education institution by the Tennessee Higher Education Commission. In order to view detailed job placement and graduation information on the programs offered by HRB, please visit
www.state.tn.us/thec and click on the Authorized Institutions Data button.

H&R Block has been approved by the California Tax Education Council to offer The H&R Block Income Tax Course, course number
1040-QE-0856, which fulfills the 60-hour "qualifying education" requirement imposed by the State of California to become a tax preparer. A listing of additional requirements to register as a tax preparer may be obtained by contacting CTEC at P.O. Box 2890, Sacramento, CA 95812-2890; toll-free by phone at; or at www.ctec.org.

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