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Customer Service Representative

Purpose:

Efficiently provide excellent customer service support to external and internal customers. Answer and respond to all phone calls on a timely manner. Accurately process all customer orders.

Department: Customer Service

Reports To: Customer Service Manager

Required Duties:

  • Answer and respond to customer phone calls promptly and accurately

  • Enter customer orders into system

  • Assist with paperwork – process, organize and file

  • Review credits/invoices of returned product for accuracy

  • Must be able to communicate with customers, sales teams, drivers, customer service team and any other department as needed

Must be able to:

  • Live and demonstrate the Wirtz Ways of Working (values).

  • Excellent communication skills

  • Good multi-tasking and organizational skills

  • Good problem solving skills

  • Display general office skills to operate copy machine, fax machine, scanner, etc.

  • Demonstrate attention to detail. Must be able to identify mistakes and correct them

  • Demonstrate the ability to communicate effectively with internal and external customers

  • Demonstrate excellent keyboarding / typing skills

  • Strong computer skills (MS Office -Excel, Word, PowerPoint)

Required Skills:

  • College Degree – B.A./B.S. preferred

  • 1+ years of experience in related area

  • 10-Key by touch

  • Type 50 WPM

  • Excellent MS Office skills

Physical Demands of Job:

  • Frequent hand motion with answering and dialing phones and computer

  • Occasional carrying, overhead reaching and lifting of 15 pounds to perform various duties as assigned

  • Occasional immediate reaching to perform various office duties as assigned

  • Occasional standing for short amounts of time to perform various duties

  • Occasional walking for short amounts of time to perform various duties

  • Extended sitting for long periods of time at desk or workstation

  • Minimal squatting or bending to perform various duties

 

To apply and submit resume, please visit our careers website at www.OneWirtzRecruiting.com

Due to volume of inquiries, phone calls from agencies or prospective applicants will not be accepted

  • www.WirtzBeverageGroup.com

    ILLINOIS • IOWA • MINNESOTA • NEVADA • WISCONSIN

    Wirtz Beverage Group is an Equal Opportunity Employer

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ILLINOIS • IOWA • MINNESOTA • NEVADA • WISCONSIN

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