ATLANTA, AP - Tucked inside the aprons of cashiers at a Home Depot store in the Miami area are translation books to help employees who speak only English to converse with customers who speak only Spanish.
Home Depot might not need the books quite as much in the future, as the nation's largest home improvement store chain has joined retailers including Wal-Mart Stores Inc. and Federated Department Stores Inc. in actively recruiting bilingual workers.
Retailers are looking to Spanish-speaking employees to help them tap into the increasing buying power of Hispanics. They note that studies have shown that Hispanics will have $1 trillion in annual purchasing power in the United States by 2008; by 2050, Hispanics will constitute 25 percent of the workforce.
Wal-Mart has increased its efforts to recruit Hispanics in recent years. At the end of 2004, the company had 128,000 Hispanic employees in the United States, or about 10 percent of its 1.2 million workers.
"Because we have a very diverse customer base, we certainly believe our associate base should mirror that as closely as possible," spokeswoman Linda Blakley said. "By doing so, we gain insight into the needs and product preferences of this segment of our customer base and are able to deliver stronger customer service."
Read more at: The Arizona Republic