I am an operations manager experienced in utilizing proven leadership techniques to create efficient organizations, enduring relationships, and successful results. I have led several organizations to significant cost reductions, profit improvements, and healthier client relationships.
I believe in engaging and developing employees and have been successful in creating winning teams that have achieved unprecedented results in production and quality.
I am highly organized and extremely proficient in managing delegated projects from start to finish. I believe in celebrating the little victories and motivating the workforce to fulfill the vision that we have created for ourselves.
I am experienced in managing the training cycle, including the development of the training staff. I have extensive experience speaking to groups, large and small, and I use this skill to communicate with the organization.
My motto is, “serving through leadership”.
what is your current, past or ideal job title?
what languages do you speak?
what countries have you lived in?
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I'm looking for people with bad credit. First Time Home Buyers who want to qualify for the $8,000 tax credit or Cash for Clunkers but can't due to credit issues. I'm looking for Mortgage company turn downs. We want to help America get back on it's feet by getting more buyers in the marketplace. Have a great weekend!
I am looking to help folks in this turbulent economy make some supplemental income, not too mention, we are looking to expand in the DFW energy/electric market. Perhaps you'd like to hear more or know of somebody who would be interested.
Thanks Ernest. I truly appreciate your help. We use behavior based questions but they target customer service experience (which they do not have). I like how you simplified them to where they can give me an example in thier daily lives. Thank you again!!
I staff for a cellular insurance company. Our call center manager does do the turnover and finds ways to retain and motivate our employees but I feel I need to be able to provide tools to help them out as well. I think maybe its a mixture of background difference but the attitude that may be the issue. I just need to find better ways to "find" and "hire" the right candidates that want to try new type of work. It can be difficult for these employees also to learn something they have never learned before, so I am usually helping in thier trainings to provide encouragement and motivation so they can feel more comfortable. Its also good to pair them up with someone who came from a similar background and has succeeded in the position. And for some, customer service just is not for them. But at least they tried.
I definitely need to get better screening questions though. We put a lot into training employees for them to leave right away. But I think its a risk we take especially if they have no customer service experience. Those who are determined and motivated in their interviews, I've found, have been very successful. I should do an investigation and think of those who have already termed and those who have succeded and compare how they did in their interview....Ok, I'm rambling on in my thoughts now. Thank you, Ernest for your advice.
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