Andrea dugick's Page

Andrea Martinez-Dugick, MBA

(214) 404-0505

andrea_dugick@sbcglobal.net

Accomplished bilingual professional with a Master of Business Administration. Excel in domestic and international business management. Offer outstanding leadership skills with exceptional organizational and business administration expertise. Well-developed interpersonal skills and proven ability to motivate and direct others in a supportive and cooperative team environment.

AREAS OF EXPERTISE

Ÿ  Customer Relationship Management

Ÿ  Sales & Marketing

Ÿ  Contract Negotiations & Dispute Resolution

Ÿ  Program Development

Ÿ  Project Coordination

Ÿ  Fluent in Business Oral/Written Spanish

Ÿ  Policy & Procedure Administration

Ÿ  Account Management

Ÿ  Domestic & International Business Development

Ÿ  Operations Management

Ÿ  P&L Accountability

Ÿ  Process Documentation/Efficiency Optimizations

EXPERIENCE

Ebby Halliday Realtors, Dallas, Texas                                                                                                             

Realtor, 2006-Present

Real Estate Sales Agent with a proven sales track record as an independent contractor for the largest independent residential real estate brokerage firm in Texas with annual sales over 700M.  Worked with Ebby Halliday management team on corporate initiatives.  As a Certified Instructor at MetroTex Association of Realtors, developed and taught courses in Social Media for real estate agents in North Texas.  Currently, a member of the Ebby Halliday Alumni Group. 

• ^·          Business owner with strong work ethics achieved average annual sales of 2+million through aggressive prospecting, networking, and vendor relationship development.
• ^·          Led development of corporate-wide Spanish sales and marketing collateral for bilingual real estate agents.
• ^·          Selected as sole bilingual agent to assist corporate in the conversion and sale of an apartment complex into individually-owned condominium units.
• ^·          Fundraiser Chair for office initiatives in community outreach in the Big Brothers Big Sisters School Supply Drive, Holiday Drive, and the Blonds vs. Brunettes Fundraiser for Alzheimer’s Association.

DFW International Community Alliance, Dallas, Texas       .                                                                               

Director of Programs, 2004-2006

Managed daily operations for non-profit organization dedicated to promoting and linking over 1,600 North Texas ethnic and immigrant communities with educational, civic, cultural, and community resources. Chartered initiatives to develop and manage the organization’s corporate sponsorship/fundraising efforts. Established a robust volunteer and college internship program.

• ^·          Converted all fiscal reporting into QuickBooks related to; budgetary and tax compliance, financial reporting for board of directors, accounts receivable/payable, and payroll.  Successfully guided organization through an extensive audit.
• ^·          Developed educational, health, and human services collateral for distribution throughout North Texas.
• ^·          Events Coordinator responsible for successfully implementing the International Leadership & Business Luncheons, the Dallas International Festival (as house manager), and yearly receptions for global community leaders of North Texas.

The Container Store, Dallas, Texas

Visual Sales Merchandiser, 2002-2004

$569 million privately held national retailer consistently recognized by FORTUNE list of “100 Best Companies to Work For.”    Responsible for sales, inventory control, merchandising, and reconciling of cash registers.   Trained and developed new hires for sales and visual merchandising team.  

Independent Bilingual Consultant, Dallas, Texas

Graduate Student, 1999-2002

Self-employed Bilingual Consultant while attending graduate school.  Bilingual Interpreter for JP Courts, County Court at Law, and the District Courts.  Translated cases ranging from minor traffic violations to felony offenses.

Weblink Wireless International, Dallas, Texas

Manager, International Administration, 1996-1999

$199 million international paging carrier (merger/acquisition, U.S. Mobility, Inc.).  Managed $2.9 million P&L for Strategic Business Unit.  Directed daily operations for international strategic alliance across 16 countries.  Led the development and translation of media releases and sales and marketing literature. Managed accounts receivable/payable, legal, and technical issues. Organized international conferences held throughout the Americas.  Acted as translator, as required.

• ^·          Trained and developed affiliate companies throughout the Americas on network system process and regulations including creation of Operating Policies and Procedures Manual.
• ^·          Established and managed the International Call Center with 40 indirect and two direct reports.  On-Call Escalation  Manager for international roaming.
• ^·          Implemented International Reseller Program.  Achieved $1.2 million gross revenues.
• ^·          Managed the web-based international billing process (inter-company settlement agreements) for companies in 16 countries throughout the Americas with yearly revenues exceeding $1.7 million.

OTHER EXPERIENCE

Hamilton & Modelski, L.L.P., Plano, Texas                                                                                                          

Office Manager. Managed human resource functions, operations, project management, and accounts receivable/payable.    Led the networking of office computer systems with conversion of all legal documents and client data creating efficiency optimizations in excess of 70%.  Built the Hispanic services operation and increased Hispanic clientele by 80% and revenues by over $400,000. 

Collin County Courthouse, County Court Mental, McKinney, Texas                                                               

Assistant Mental Coordinator/Court Administrator. County Government Judicial Court System.  Coordinated mental illness and alcohol/drug dependent cases for involuntary commitment to private or state operated mental health institutions. Liaison between the courts, family members, and state or private hospitals. Created brochures for county-wide distribution detailing procedures for involuntary mental health and substance abuse commitments. Presented seminars to police agencies in Collin County on behalf of the mental health system.

EDUCATION

Master in Business Administration, Amberton University

Studies in Global Business Management, University of Texas at Dallas

Bachelor of Arts, Psychology, University of Texas at Dallas

PROFESSIONAL ASSOCIATIONS

National Society of Hispanic MBA, Member since 2001

Hispanic Women’s Network of Texas, Board of Directors 2005 & 2006

Trinity River Mission (Big Brothers Big Sisters), Mentor since 2002

PROFICIENCIES

Microsoft Office Suite, QuickBooks, Access, Word Perfect, POS and CRM Applications.

REFERENCES AVAILABLE UPON REQUEST